1. Company Identification

Julie Proudley, trading as Enlighten Counselling & Homeopathy, is registered as a Sole Trader with HMRC in the United Kingdom. It is owned and operated by Julie Proudley.

The main trading websites are www.enlightenpsychotherapy.com and www.enlightenhomeopathy.com

Enlighten Counselling & Homeopathy is not currently VAT registered. Julie Proudley has Public Liability Insurance and Employers Liability Insurance with Balens, underwritten by Zurich, policy number ZUR-BACP/25/10/53

Julie Proudley is also a member of ARH (Alliance of Registered Homeopaths) and adheres to their ethical framework

2. Privacy Policy

Please refer to the separate Privacy Policy that is freely available on the website www.enlightenhomeopathy.com

3. General SERVICE Information

Enlighten Homeopathy provides in-person, online and phone 121 homeopathy initial assessment and follow up appointments.  The frequency and length of engagement of is decided on an ongoing basis between the therapist Julie Proudley and the client.  Julie Proudley as the homeopath will then prescribe a remedy or remedies for the patient which will be from Helios Homeopathy dispensary

4. CONFIDENTIALITY

All communications, session content and personal information will never be shared with a 3rd party.  There are, however,  some limits to confidentiality, which may have to be broken such as Serious injury or harm may occur to you or someone else; Child abuse has been disclosed; A miscarriage of justice will occur; Information is disclosed about an act of terrorism; or I am summoned by a Court of Law.

In the first instance, I would at the very least contact your General Practitioner and the emergency number given on the client information form. Where possible, I will of course always inform you first and discuss it with you if confidentiality has to be broken.

4. Payment for services/ CANCELLATIONS

Payment is requested to be by cash or bank transfer before the session starts.  Please let me know if neither of these options are suitable and I will endeavour to find a payment solution that works for you.

Please let me know if there needs to be a cancellation as soon as possible. There is a cancellation charge if cancellation is not within 48 hours or 60 hours for in-person sessions.  If there is a stated reason that is deemed an exception to the cancellation agreement or if I have an appropriate available space to transfer the session to, the session may be transferred to a new date. This is on a case by case basis. 

Failure to attend booked, scheduled, agreed or paid for appointment/s for services, will not be classed as cancellation and will be charged at the full rate.

5. AGREEMENT OF PARAMETERS OF SERVICE

Enlighten Homeopathy service will ensure there is an agreement between the therapist and client before the provision starts.  The written agreement form can be agreed via e-mail or verbally in the first meeting. 

6. CRISIS

My email address is intended for enquiries, appointment scheduling, and other administrative purposes. I am not able to provide email counselling and would not be able to respond to an email written in a crisis situation.  You have several alternatives in a crisis situation (e.g., if you feel you are a danger to yourself or are otherwise in need of immediate help):

–  Contact your General Practitioner (GP).

–  Go to your nearest A&E Department.

–  Ring the Samaritans (116 123).

–  Ring the Mental Health Helpline (0300 304 7000).

7.SHARING INFORMATION

Even though I request your GP details, I do not liaise with GPs or other parties unless this is deemed necessary and/or helpful. I will discuss this with you further in our first session. In instances of perceived risk to self or others, I will need to communicate with your GP.

​ If you wish me to be able to discuss your situation with another health care provider (e.g., a specialist, another psychologist, a previous therapist) or any other person, I will discuss this with you and if we agree its benefit, I will ask you to sign a release of information to allow this.

8. DATA HANDLING & MANAGEMENT

 I process your data in line with the General Data Protection Regulation 2018 and professional practice guidelines.  When making process notes of a session, I do not include any identifying information (e.g., name, date of birth, phone number).

Any electronic client records, and/or the devices on which they are kept, are encrypted and/or password protected.

I will correspond with you in the methods you have agreed to.

​I do not transport paper material with identifying information.

After our sessions have ended, I will retain your data for seven years, in line with professional practice guidelines. At that point they will be destroyed/erased, to include all electronic communications. In certain circumstances, you may wish to have your personal data permanently erased sooner than this. This is known as the right to be forgotten.

9. Complaints

Client satisfaction and feedback is of the utmost importance to Enlighten Homeopathy.  Please do contact Enlighten Homeopathy directly if there are any issues with any service provided. This ensures the best opportunity for resolving any issues by mutual agreement.  If unsatisfied by this, complaints can be made to ARH, of which Julie Proudley is a registered member and abides by their ethics, policies and procedures.

10 General Policy & Security/ Website Ownership & Control

This website is owned by Julie Proudley trading as Enlighten Counselling and Homeopathy. In accordance with the Data Protection Act 1998, Julie Proudley is registered as the Data Controller for Enlighten Counselling and Homeopathy with the Information Commissioner’s Office (ICO).

The type of information we will collect about you includes:-

your name
address
phone number(s)
email address
You can check the information that we hold about you by getting in touch. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.  We will never sell your information to any third party company.

Please note that any personal information that you submit through forms, letters, emails and the like is not encrypted and therefore may be collected by others. Any such information is sent at your own risk and you should therefore carefully consider its sensitivity before transmitting it. While we make every effort to keep the information that you supply directly or indirectly secure we would like to make you aware that the Internet in itself is not a completely secure medium.

If you have any concerns, questions or comments please Get in touch.

11. Cookies & Tracking

We do use cookies to track web site usage. A cookie is a text file automatically issued to your computer when you visit a website. Cookies are used to track the flow of traffic through a web site and identify the computer on any future visits to our site. The information stored in a cookie is not used to identify a particular user, just the computer used to access the site. By accepting a cookie you will allow information about your computer such as your internet browser type, screen resolution and location country, to be used to compile anonymous statistics about visits to the website. This website uses Google Analytics.

11. Copyright Notice & Disclaimer

This regulates your use of the www.enlightenhomeopathy.com website and all material within it. If you do not agree, do not use this site.

The information contained in this website has been prepared solely for the purpose of providing information about ‘Enlighten counselling & homeopathy’ business.

The materials contained within this website are directed at those who access the website from within the United Kingdom. Those who access the site from other locations are responsible for compliance with local laws to the extent that they are applicable.

To the fullest extent permitted at law, ‘Julie Proudley’ is providing this website and its contents on an ‘as is’ basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition ‘Julie Proudley ’ does not represent or warrant that the information accessible via this website is accurate, complete or current.

Except as specifically stated on this website, to the fullest extent permitted at law, neither ‘Julie Proudley’ nor any of its affiliates, partners, members, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Copyright © 2025, Julie Proudley. All website design, text, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this website are copyright Julie Proudley and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.

No part of the text on this site may be reproduced or transmitted in any form or by any means, electronic or mechanical, without permission in writing from ‘Julie Proudley’. However, you are permitted to print or save to your local hard disk one copy of reasonable extracts from the site for your personal use. Requests for permission for copying or use beyond this please Get in touch.

‘Julie Proudley’ and / or other ‘Julie Proudley’ services / strap lines / marks and logos referenced on this website are either trademarks or registered trademarks of Julie Proudley in the United Kingdom, EU, United States of America and / or other countries. Other product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners.

Any visitor to the ‘Julie Proudley ’ website who hyperlinks to any other website is deemed to acknowledge that ‘Julie Proudley ’ has not reviewed and disclaims responsibility for any information contained in any such site accessed through the hyperlink. We accept no responsibility for the accuracy of information provided by or data collected from third party web sites, directly linked by or indirectly associated with our company or our web site.